Welcome to the NetBrain Customer Success Center

When you want to hide sensitive information in your configuration files in NetBrain, This article outlines the guidelines to do so.

This article covers authenticating using an API login in NetBrain. It specifically addresses an error message with the status code 795000 and the status description "Invalid username or password." It provides steps to reproduce the issue, the cause of the problem, and a resolution.

This article will provide instructions for opening new cases by using the SUPPORT button located at the top of the NetBrain User Interface next to the Incident Pane. Previously cases were opened using emails or other methods within the NetBrain User Interface. This Support function is now the recommended method for opening new support cases with NetBrain Technical Support.

This article will provide instructions for updating OpenSSL to version 1.1.1t in NetBrain Integrated Edition running on Windows and Linux virtual machines. The update is recommended due to the severity of vulnerabilities reported in OpenSSL versions prior to 1.1.1p.

Sometimes, organizations need to hide the IP information of devices and interfaces from the NetBrain map view for audit purposes. In this article, we will discuss how to remove IP information from the map view in NetBrain by disabling some options.