Knowledge Base

Sometimes it is necessary to reduce the number of node licenses in a NetBrain Platform. Reasons for this may be because a license has been split to allocate some of the purchased licenses to a different platform or because the size of the network has reduced and a Subscription license is being renewed with a smaller node license count....

EOL Notification - NetBrain QNAP Server for Technical Support...

How to extend ServiceNow App 3.0 compatibility to custom ServiceNow tables?...

Please check the basic level diagnosis results of {device_name}. 1. Maps - L2 Neighbor Map - L3 Neighbor Map - Site Map 2. Diagnosis - Device Check - Config Change Check - Logging - Common Check...

How to allow non-NetBrain user to access triggered maps after upgrade ServiceNow App from 2.0 to 3.0?...

Is your NetBrain IE10.1 system ready to support service patches delivered through our new auto-update feature? This standalone tool can help verify!...

This article describes the steps to extend NetBrain Trigger result compatibility to customized ServiceNow tables....

NetBrain ServiceNow App 3.0 FAQs...

This article describes the steps to install NetBrain App 3.0 to a free ServiceNow Dev Instance by using Update Set. This deployment guide should only be used for solution POC and testing purposes on ServiceNow free Dev Instance. For a production environment, please install the App through ServiceNow App Store....

What are those .identity and .activate files that I exchange with the NetBrain Technical Support team during activation?...

This article documents all passwords regarding the NetBrain application layer that a NetBrain Admin should transition if they are leaving the company or being moved....

Curious to understand what encryption options are in use and/or available for MongoDB? Read on to find out......

This is an article to let you know how to safely continue upgrading when getting File in Use notification during Service Monitor component upgrade...

If customer is using netbrain offered OVA and want to reset root password, please follow this instruction....

Starting with NetBrain 10.0, NetBrain Automation Consultants can help you create automation for previously known root causes through comprehensive analysis of your incident data - These are the required fields that NetBrain needs to get started....