Knowledge Base

    Starting with NetBrain 10.0, NetBrain Automation Consultants can help you create automation for previously known root causes through comprehensive analysis of your incident data - These are the required fields that NetBrain needs to get started....
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    Is your NetBrain IE10.0a system ready to support service patches delivered through our new auto-update feature? This standalone tool can help verify!...
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    All NetBrain User Role and Privilege in NetBrain ServiceNow App...
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    Found empty device queue of triggered Runbook nodes with proper qualification setting...
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    In NetBrain 10.0, the product will generate emails to notify users that driver and software patches are available to apply. How do I turn those emails off?...
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    During windows component upgrade, you may encounter an error during Service Monitor Agent upgrade process, please perform following steps to fix the issue....
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    Netbrain version 8.02 has a bug will cause the verification expired when resetting KVAP Need to add KVAPResetExpirationInterval to MongoDB NGSystem.SystemSettings...
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    This solution can help you to restore the admin account if you lost the admin account password....
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    If NetBrain Front Server needs to access Meraki dashboard public URL via proxy servers in your corporate network, this article will cover the instruction of proxy server configuration in API Server....
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    Increasing the SSH timeout value on a Linux Front Server...
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    Sometimes NetBrain can interact negatively with some anti-virus programs. This article describes the recommended white listing strategy for our application....
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    What custom tables does NetBrain create in ServiceNow to support our NetBrain ServiceNow App?...
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    This plugin is an addition to benchmark device report. It compares the latest device logs to the previous task so that the NetBrain admin can easily figure out what just failed most recently. It needs to combine with an existing benchmark task and a report will be generated after benchmark task is completed. Below is a preview of the report....
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    NetBrain users creates all site maps and benchmark is scheduled daily. However, the site maps are still up-to-date and always showing 'update map' link the top right corner of the maps. Site maps will not be updated automatically until "Update Site Maps" is enable in System Benchmark....
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    Removing a device or site belonging to a site map, it will come back after update map while adding a device or site doesn't belong to a site map, it will be removed after update map. This type of customization will not be retained after either map update in a benchmark task or manual update map from a site map....
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