Knowledge Base

Managing and monitoring network devices like Cisco ACI (Application Centric Infrastructure) can be challenging, especially when you need to keep track of active and total ports. We have a Python script that allows you to estimate the active and total port counts on your Cisco ACI leaf switches. In this article, we'll walk you through the steps to use this script....

This technical article provides step-by-step instructions for configuring OAuth 2.0 authentication for the incoming email server settings in NetBrain Integrated Edition (IE). By following these instructions, you can establish a trust relationship with the Microsoft identity platform, limit mailbox access in Office 365, and configure the necessary settings in NetBrain IE....

When using Smart CLI version R11.0a(10.1.7) with IE version R11.1(10.1.9.x), compatibility issues may arise. The error message indicates that the current Smart CLI version is incompatible with IE, and it suggests downloading another Smart CLI version....

When you are unable to log in to NetBrain and encounter an error message or a continously spinning blue wheel, even though tyou can ping the web server, it is necessary to check the privilege and status of the ServiceAPI in the IIS Application Pool. This step-by-step guide provides instructions for verifying the settings and ensuring that specific services are running....

This article provides a solution for resolving issues related to the failure of the System Benchmark Plugin and Schedule Plugin in NetBrain Integrated Edition. It addresses the error messages and offers steps to diagnose and resolve the problem....

Difficulties adding email addresses to benchmark or discovery tasks occur sometimes when navigating between pages or editing the task. It reappears eventually, but is confusing. This article details how to prevent this from happening....

This technical article provides guidance on how to force change the gateway device for path calculation in NetBrain. By adding specific entries, and using Path IP with the gateway fix-up feature, NetBrain will adopt the defined gateway during path calculations, even though the gateway devices may not have L3 links to source devices....

This technical article addresses the issue of MongoDB failing to start after a Linux server restart, caused by SELinux and folder permission modifications. The article provides step-by-step instructions to diagnose and resolve the problem, including checking SELinux status, resetting SELinux to permissive mode, and adjusting folder privileges. This solution is applicable for Ne...

This article provides a solution for the "Failed to send email" error with the reason "EVP_DecryptFinal_ex: bad decrypt" that occurs during email testing in some versions of NetBrain. It explains the cause of the error and offers a workaround to resolve the issue....

When you want to hide sensitive information in your configuration files in NetBrain, This article outlines the guidelines to do so....

This article covers authenticating using an API login in NetBrain. It specifically addresses an error message with the status code 795000 and the status description "Invalid username or password." It provides steps to reproduce the issue, the cause of the problem, and a resolution....

This article will provide instructions for opening new cases by using the SUPPORT button located at the top of the NetBrain User Interface next to the Incident Pane. Previously cases were opened using emails or other methods within the NetBrain User Interface. This Support function is now the recommended method for opening new support cases with NetBrain Technical Support....

This article will provide instructions for updating OpenSSL to version 1.1.1t in NetBrain Integrated Edition running on Windows and Linux virtual machines. The update is recommended due to the severity of vulnerabilities reported in OpenSSL versions prior to 1.1.1p....

Sometimes, organizations need to hide the IP information of devices and interfaces from the NetBrain map view for audit purposes. In this article, we will discuss how to remove IP information from the map view in NetBrain by disabling some options....

This article addresses an error message that appears when sending email notifications from an IE web server: “The specified string is not in the form required for an e-mail address.” The cause of this error is an incorrectly set email address in the customer IIS SMTP Email environment. This article provides steps to remove the email address and SMTP server settings in IIS...