Knowledge Base

    This solution can help you to restore the admin account if you lost the admin account password....
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    After installing IE8.0, sometimes customers might forget or lose the service monitor key. It is not stored in plain text in web.config. Please follow the instruction to reset it properly....
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    If NetBrain Front Server needs to access Meraki dashboard public URL via proxy servers in your corporate network, this article will cover the instruction of proxy server configuration in API Server....
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    Increasing the SSH timeout value on a Linux Front Server...
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    Sometimes NetBrain can interact negatively with some anti-virus programs. This article describes the recommended white listing strategy for our application....
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    What custom tables does NetBrain create in ServiceNow to support our NetBrain ServiceNow App?...
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    This plugin is an addition to benchmark device report. It compares the latest device logs to the previous task so that the NetBrain admin can easily figure out what just failed most recently. It needs to combine with an existing benchmark task and a report will be generated after benchmark task is completed. Below is a preview of the report....
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    NetBrain users creates all site maps and benchmark is scheduled daily. However, the site maps are still up-to-date and always showing 'update map' link the top right corner of the maps. Site maps will not be updated automatically until "Update Site Maps" is enable in System Benchmark....
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    Removing a device or site belonging to a site map, it will come back after update map while adding a device or site doesn't belong to a site map, it will be removed after update map. This type of customization will not be retained after either map update in a benchmark task or manual update map from a site map....
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    NetBrain uses the default management interface selection order to select the management IPs that used for accessing to the devices. In some case the management IP NetBrain selection may be not expected as NetBrain could use the first IP it discovered on a device as the mgmt. IP when no matches found....
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    Currently NetBrain could only add devices with the same telnet/SSH username to the device group. This guide instructs the steps to locate the devices that have SNMP RO string changed and update them accordingly. Out-dated SNMP RO could prevent NetBrain from accessing network devices via SNMP, which results inaccurate network topology, path failures, SNMP based Qapp failure, etc...
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    Out-dated network credentials configured in Network Setting could prevent NetBrain from accessing network devices, which results inaccurate network topology, live path failures, benchmark failures, etc....
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    What should I do if my servers are not displaying on the Service Monitor page?...
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    Need to resolve the "Front Server Group is set to None" error? Read on......
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    Interested in understanding what integrations the NetBrain platform currently has available? This article describes the difference between self-service integrations as well as those requiring NetBrain Professional Services for assistance with deployment....
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