Knowledge Base

    Found empty device queue of triggered Runbook nodes with proper qualification setting...
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    During windows component upgrade, you may encounter an error during Service Monitor Agent upgrade process, please perform following steps to fix the issue....
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    Netbrain version 8.02 has a bug will cause the verification expired when resetting KVAP Need to add KVAPResetExpirationInterval to MongoDB NGSystem.SystemSettings...
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    After installing IE8.0, sometimes customers might forget or lose the service monitor key. It is not stored in plain text in web.config. Please follow the instruction to reset it properly....
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    Increasing the SSH timeout value on a Linux Front Server...
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    What should I do if my servers are not displaying on the Service Monitor page?...
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    Need to resolve the "Front Server Group is set to None" error? Read on......
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    WIthin the ServiceNow App configuration, we get an error message - "Incorrect Embedded Map user credential" when testing the NetBrain connector...
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    While testing an API Server, we get Failed error message with no description...
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    Are you seeing a mismatch in nodes allocated to your domain vs. what you've purchased? NetBrain system "down" due to a change in licenses? This article may help self-resolve the problem....
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    NetBrain has 30 seconds timeout by default on waiting for a CLI to respond by default. The collection of CLI output could fail if a device has longer than 30 seconds response time....
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    This issue arises if user account belongs to External Authentication user group...
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    Having issues with SSH timeouts to your network devices? You can tune the timeout value that the Front Server uses to establish SSH connections....
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    Is the NetBrain System Benchmark performance slower than expected? It could be a local Windows System Security Policy issue....
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    Have a MongoDB Cluster? Configuring the Read Preference from the secondary MongoDB node may improve performance of read operations....
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