Knowledge Base

How to extend ServiceNow App 3.0 compatibility to custom ServiceNow tables?...

Please check the basic level diagnosis results of {device_name}. 1. Maps - L2 Neighbor Map - L3 Neighbor Map - Site Map 2. Diagnosis - Device Check - Config Change Check - Logging - Common Check...

How to allow non-NetBrain user to access triggered maps after upgrade ServiceNow App from 2.0 to 3.0?...

This article describes the steps to extend NetBrain Trigger result compatibility to customized ServiceNow tables....

This article describes the steps to install NetBrain App 3.0 to a free ServiceNow Dev Instance by using Update Set. This deployment guide should only be used for solution POC and testing purposes on ServiceNow free Dev Instance. For a production environment, please install the App through ServiceNow App Store....

This is an article to let you know how to safely continue upgrading when getting File in Use notification during Service Monitor component upgrade...

If customer is using netbrain offered OVA and want to reset root password, please follow this instruction....

If NetBrain Front Server needs to access Meraki dashboard public URL via proxy servers in your corporate network, this article will cover the instruction of proxy server configuration in API Server....

This plugin is an addition to benchmark device report. It compares the latest device logs to the previous task so that the NetBrain admin can easily figure out what just failed most recently. It needs to combine with an existing benchmark task and a report will be generated after benchmark task is completed. Below is a preview of the report....

NetBrain users creates all site maps and benchmark is scheduled daily. However, the site maps are still up-to-date and always showing 'update map' link the top right corner of the maps. Site maps will not be updated automatically until "Update Site Maps" is enable in System Benchmark....

Removing a device or site belonging to a site map, it will come back after update map while adding a device or site doesn't belong to a site map, it will be removed after update map. This type of customization will not be retained after either map update in a benchmark task or manual update map from a site map....

NetBrain uses the default management interface selection order to select the management IPs that used for accessing to the devices. In some case the management IP NetBrain selection may be not expected as NetBrain could use the first IP it discovered on a device as the mgmt. IP when no matches found....

Currently NetBrain could only add devices with the same telnet/SSH username to the device group. This guide instructs the steps to locate the devices that have SNMP RO string changed and update them accordingly. Out-dated SNMP RO could prevent NetBrain from accessing network devices via SNMP, which results inaccurate network topology, path failures, SNMP based Qapp failure, etc...

How can NetBrain Change Management module help me update firmware on a large number of devices within my network?...

NetBrain use ACI Fabric leaf ports to calculate license nodes. It would be a good idea to understand how many ports in the ACI instance before getting them discovered in NetBrain domain. This article instructs how to find out the total number of nodes that requires to discover an ACI fabric with a python program to retrieve the information from an APIC directly....